Shipping & Delivery

All products will take up to 7 business days to ship. Bulk orders of 50+ jewelry pieces will take up to 10 days to ship. During the Holiday season the lead time may be up to 2 weeks. We use USPS (2-6 business days delivery time) and shipping is $5.95 to anywhere in the US. We will charge the exact shipping cost of your package. Please note that all orders require a signature on receipt. We are not responsible for orders lost or delayed by the shipping carrier. Problems are rare, but we advise customers to buy insurance against losses.

 

Wholesale Requirements

All opening wholesale orders must be a minimum of $250.00 of products at wholesale pricing. A wholesale reorder must be a minimum of $100.

We accept Cash, Credit Cards, PayPal, and Business Checks.

All wholesale accounts need to show proof of having a professional business and a business license. California accounts must have a resale certificate and a resale license on file in order to qualify to buy Hannah Frost jewelry at wholesale prices.

 

Product Returns
Any product may be returned within 15 days of purchase, provided that it is in unused, like-new condition. To return a product, send an email to info@hannahfrostjewelry.com. You will receive a response within 24 hours.

All returned products must be returned in the original packaging. Products must be well packed in order to protect against loss or damage. 

 

Shipping
Returned products must be shipped to our office at: 

Hannah Frost Jewelry

6546 Satsuma Ave.

North Hollywood, CA 91606

 

Restocking Fee
A restocking fee of 25% will be charged for all products returned. 

 

Refunds
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase. 

For refunds on products paid by check, a refund check will be issued. 

For refunds on products paid via PayPal, a refund will be issued via PayPal, less the transaction fee of 2.9%

 

Non-Returnable Items

Custom designed products are non-returnable and non-refundable.